Microsoft Bookings — Appointment Scheduling
Microsoft Bookings is included with **Microsoft 365 Business Standard** and higher. It lets customers book time with your staff through a public booking page.
### Accessing Bookings
Go to **office.com** → All apps → Bookings
Or: bookings.microsoft.com
### Setting Up Your Booking Page
1. **Create a new booking calendar** — enter business name, type, phone, address
2. **Set business hours** — define when appointments can be booked
3. **Add services** — each service has its own duration, price, staff, and buffer time
4. **Add staff members** — assign staff to services; their Outlook calendars are checked for availability
5. **Share your booking page** — copy the public URL and add to your website or email signature
### Configuring a Service
- **Duration:** 15 min, 30 min, 1 hour, custom
- **Buffer time:** Automatic gap between appointments
- **Confirmation emails:** Automatic to customer and staff
- **Custom questions:** Collect information during booking (phone, notes, etc.)
### Managing Appointments
Bookings → Calendar view — shows all upcoming appointments
Click any appointment to: Reschedule, Cancel, or add notes
### Sending Booking Reminders
Bookings → Services → Select service → Reminders → Add reminder
Set timing (e.g. 24 hours before) — sends email automatically.
### Integrating with Teams
Staff can join appointments via Microsoft Teams meeting link — auto-generated when Teams is enabled for a service.
### Common Uses
- Client consultations
- IT support slots
- HR interviews
- Sales demos