Google Forms for Business Surveys
Google Forms is included with all Google Workspace plans. It is ideal for collecting feedback, registrations, assessments, and internal requests.
### Creating a Form
1. Go to **forms.google.com** → Blank form
2. Or from Google Drive: New → Google Forms
Add a title, description, and questions using the + button.
### Question Types
- Multiple choice
- Checkboxes (select all that apply)
- Dropdown
- Short answer / Paragraph (open text)
- Linear scale (1–10 rating)
- Multiple choice grid / Checkbox grid
- Date and Time
- File upload (Drive)
### Branching Logic (Go to Section)
Show different questions based on previous answers:
Question → three dots → Go to section based on answer
Useful for: routing IT tickets, feedback by department, skip irrelevant questions.
### Form Settings
- **Collect email addresses** — auto-fills if respondent is signed in to Workspace
- **One response per person** — prevents duplicate submissions
- **Confirm response** — show custom thank you message
- **Quiz mode** — set correct answers and auto-grade
### Sharing the Form
Click Send → share by:
- Link (anyone with link, or restricted to your domain only)
- Embed HTML (for website)
- QR code (generated separately using the link)
### Viewing Responses
Responses tab → Summary view (charts) or Individual view
Google Sheets: Responses → View in Sheets — creates live spreadsheet that updates with each new response.
### Notifications
Responses → three dots → Get email notifications for new responses
### Useful Business Applications
- Employee onboarding checklist
- IT support request form
- Leave application form
- Customer satisfaction (CSAT) survey
- Event RSVP and registration
- Performance review self-assessment