Support Channels
Support Ticket (Recommended)
The fastest way to get technical help. Login to your client portal and open a support ticket. Average first response: under 2 hours during business hours.
Email Support
- General enquiries: info@webzworld.com
- Technical support: support@webzworld.com
- Billing questions: billing@webzworld.com
- Domain transfers: transfers@webzworld.com
- Partnership / White-label: partnerships@webzworld.com
- AI projects: ai@webzworld.com
Phone
+91 22 4004 1498
Available Monday to Friday, 10:00 AM – 7:00 PM IST
Live Chat
Available on webzworld.com during business hours. Look for the chat icon in the bottom-right corner.
Support Hours
Monday – Friday: 10:00 AM – 7:00 PM IST
Saturday: 10:00 AM – 2:00 PM IST
Sunday: Closed (emergency ticket support only)
Response Time SLA
- Ticket / Email: First response within 2 business hours
- Priority issues (server down, email not working): Within 30 minutes
- Billing queries: Same business day
Emergency Support
For critical issues (server down, website hacked), mark your ticket as "Urgent" or call our phone number. Our on-call team handles critical issues 24/7.