Website Not Loading — Troubleshooting Guide
### Step 1 — Check if it's just you
Visit [downforeveryoneorjustme.com](https://downforeveryoneorjustme.com/) or [isitdownrightnow.com](https://isitdownrightnow.com/) and enter your domain.
- **Down for everyone** → the issue is with your hosting/server → contact us immediately
- **Just for you** → likely a local DNS or browser cache issue
### Step 2 — Clear your browser cache
Press **Ctrl+Shift+Delete** (Windows) or **Cmd+Shift+Delete** (Mac), clear cache and cookies, then try again.
### Step 3 — Flush DNS (Windows)
Open Command Prompt and type:
```
ipconfig /flushdns
```
### Step 4 — Check for recent changes
- Did you recently change DNS/nameservers? DNS propagation takes 4–48 hours.
- Did you recently deploy a code change? Roll it back and test.
- Is your SSL certificate expired? Check in your browser's padlock icon.
### Step 5 — Check cPanel / Error Logs
Log in to cPanel → **Errors** or **Raw Access Logs** to see if there's a PHP error or 500 error.
Contact Support
If you cannot resolve the issue, open a support ticket with:
- Your domain name
- Error message you see (e.g., 500, 404, "site can't be reached")
- When the issue started
- Any recent changes made
We typically resolve hosting issues within **1–4 hours**.