Website Maintenance & Post-Launch Support
### Free 30-Day Bug Fix Period
All projects include **30 days of free bug fixes** after the website goes live. This covers issues discovered in the original scope — not new feature requests.
### Monthly Maintenance Packages
For ongoing support, we offer monthly retainer packages that include:
**Basic Maintenance**
- Software/plugin/CMS updates
- Security monitoring and patching
- Weekly backups
- Uptime monitoring
- Monthly report
**Standard Maintenance**
- Everything in Basic
- 2 hours of content updates per month (text, images, pages)
- Performance optimisation
- Priority support response
**Premium Maintenance**
- Everything in Standard
- 5 hours of development/design changes per month
- SEO health checks
- Dedicated account manager
- Same-day response SLA
### What is not included in maintenance?
- New feature development (quoted separately)
- Major redesigns
- Third-party service fees (hosting, domain, licences)
### How to Request Support
For maintenance clients:
1. Open a support ticket describing the change or issue
2. Our team will review and complete it within the agreed SLA
### Not on a maintenance plan?
Adhoc work is available at our standard hourly rate. Contact us for a quote.